Shipping & Delivery
Your online order will generally ship the next business day after your order has been received. Online orders placed over the weekend may not ship until the following Monday. We make every effort to ship your order within 24 hours of receiving it.
After placing your order you will receive a confirmation email that your order has been placed. If you would prefer a phone call, please make a note in the comments section of the checkout page. You will receive a second email when your order is ready to be shipped with relevant tracking information. If for any reason your online order is delayed, or unavailable, you will be notified by email as soon as possible. If an order needs to be cancelled, please contact us by email or phone.
Sales Tax and Payment Information
Alpine Shop is required to charge applicable state and local sales tax for online orders shipped to states where Alpine Shop stores have a physical presence (currently the states of Missouri and Illinois).
Credit cards are not charged until online orders are ready to be shipped.
We ship only to U.S. addresses, and not to third party shippers. We reserve the right to cancel any order whose credit card billing information cannot be verified. Only billing information with U.S. banks can be verified in our system, please use a U.S. based credit card when placing orders.
Shipping Rates & Timelines
Online orders of $50 and up receive FREE SHIPPING with FedEx Ground to anywhere in the mainland U.S. (oversized items excluded).
The weight and size of each item determines the shipping price with FedEx. These rates are updated electronically and will be based on the specific items you have added to your cart.
Please note additional charges may apply for deliveries to Hawaii, Alaska, and P.O. boxes as well as oversize items. Oversize items may include, but are not limited to: bikes, boats, automobile racks and cargo boxes. Oversize charges will not apply to the In-store Pick-Up option. Boat products may be excluded from shipping options but are available as a ship to store option.
Estimated arrival dates specified by FedEx or any other shipping carriers are not guaranteed. Weather delays and other unforeseen circumstances may affect delivery time.
FREE In Store Pickup
Online orders are available for pickup at Kirkwood, Chesterfield, and Columbia Alpine Shop locations. (This service is coming soon to our O'fallon, IL store, check back for information). Simply select the zip code of the store on the shipping options menu during checkout and you will be emailed a confirmation of the estimated time that your order will be ready for pick-up. Please allow 24 hours for your order to be processed and to receive your email regarding the estimated arrival date at the store location. In store pick up orders may take longer than other shipping options. At the time of pickup, you must provide a government issued ID matching the pickup name on the order. If you are unable to pick up your order it is recommended that you send your confirmation email to whomever you choose to pickup your order so that they can bring the confirmation email into the store with them. The person picking up the product will still need to show identification before they can leave with your order.
We strive to reduce our environmental impact in our internal processes as well as in our shipping methods. For every shipment, unless noted as a gift, we will work to reduce the amount of new shipping materials used. Reused shipping materials may include, but are not limited to: recycling boxes previously shipped to us, reusing packaging material, etc. If you would prefer to opt out of our recycling attempts regarding shipping, please write a note in the comment box during the checkout process indicating that you would like new materials only. Thank you for understanding our intent to reduce materials and impact on the environment.
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