Privacy Policy

 

Alpine Shop, Ltd. (“Alpine Shop”) and alpineshop.com recognize the importance of security and confidence in all of our communications and interactions with our customers and partners. We are committed to ensuring your privacy.

Alpine Shop, Ltd. is the owner of the information collected on this site. We will not sell or rent this information, nor will we share it in ways different from what is disclosed in this statement unless you consent.

Personal information gathered by Alpine Shop when you place an order is kept on a secure server.. This information may include, but is not limited to: your IP address, name, address, phone number, email address, credit card information and the same information for your ship-to or gift recipient if different from your bill-to information.

We may use this information to process and ship orders, to help diagnose problems with our server, to analyze sales and interactions, to assist us in understanding our current business, and to plan for the future. We also use this information to inform you about activities with our company, to gather demographic information, and from time to time we may inform you of activities on behalf of our partners. We will not sell or transfer your personal information to the ownership of a third party.

All e-mails collected will be used for informing our customers of events, promotions, and other marketing or informational purposes. If you receive e-mails from us and do not wish to receive any further e-mails, please use the opt-out information at the bottom of the e-mail to inform us of this decision. We use your shipping addresses in the fulfillment of your order and in future contact regarding information or promotions we think you may be interested in receiving.

To remove, edit or change your address with us, you can contact us by:

  1. Electronic mail to: customercare@alpineshop.com

  2. Mailed letter to: alpineshop.com
    Customer Service Dept.
    Alpine Shop, Ltd.
    440 N. Kirkwood Rd.,
    St. Louis, MO 63122

  3. Phone at: 888-DISCVRY (347-2879)

  4. Or if you have previously placed orders with us, log in to your account at alpineshop.com and click to your profile information.



By providing any reviews, comments, photos, questions, posts, media, suggestions or any other content to alpineshop.com or on any of our social media sites/pages, you are conferring the right and license to use such material to Alpine Shop. In submitting the content, you are confirming that you are the author of the material and have obtained any necessary permission to post the content or media. Alpine Shop has the right to use all content in any way it deems necessary, in full or in part or in modification. Alpine Shop reserves the right to modify, edit, remove, or delete any user or user content at its discretion. Alpine Shop is not responsible for the nature of the content or any liability associated to the content provided to the website.

All personal information entered into an order field is protected by 128-bit encryption during transit by Secure Socket Layer software through Network Solutions,LLC. We are not responsible for any personal information included in an e-mail, which is an insecure method of communication originating on the user’s end, or posted on a public customer forum.

Alpine Shop regularly reviews our security systems and protocols to make sure we are current with our industry partners in the level of protection and technological security we maintain. Credit card processing does require the communication of your personal information and full credit card number to the appropriate credit card processing company and Service Providers. In addition, when you visit our site, information is automatically collected regarding your visit and use of our site and services. This information is used to help us better understand what people are looking for and doing on our website. This information may be shared with our Service Providers in order to better understand our business, customers, and potential needs for redesign or update of our website. Also, address information is communicated with our shipping services providers, such as FedEx, UPS, and USPS.

Legal Disclaimer
If a legal authority contacts us regarding an investigation or inquiry that we believe in good faith requires our disclosure of information under applicable laws, we will work with the authorities to answer their specific request for disclosure. In addition, if we suspect a crime to have been committed or that legal action is needed, we reserve the right to report this, and all related information, to the appropriate authorities.

If you have any questions regarding our policies or systems to safeguard your privacy, please contact us at customercare@alpineshop.com. Please remember to never send any credit card information over e-mail and to always keep your login and password information in a secure location or format.

We may update this privacy policy periodically. Please check this page periodically for updates.